Refund Policy

Refund Policy – Reliable Appliance Repair Miami

Reliable Appliance Repair Miami is committed to providing professional and dependable appliance repair services. This Refund Policy explains the conditions under which refunds may be issued for our services.

1. Service Charges

1.1 Diagnostic Fee

1. A diagnostic fee is charged to inspect and identify the issue with your appliance.

2. This fee is non-refundable, even if you choose not to proceed with the repair.

1.2 Repair Charges

1. Repair charges apply once you approve the service after diagnosis.

2. These charges include labor, parts, and any additional service fees.

2. Refund Eligibility

Refunds may be issued only under the following conditions:

2.1 Service Not Completed

1. If our technician is unable to complete the repair due to reasons on our end, you may be eligible for a partial or full refund of the repair charges (excluding diagnostic fees).

2.2 Defective Parts Provided by Us

1. If a part installed by us is faulty, we will replace it under warranty at no extra cost.

2. Refunds for defective parts may only be issued if replacement is not possible.

2.3 Duplicate Payments

1. If you mistakenly make a duplicate payment, the extra amount will be refunded in full after verification.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

1. The diagnostic fee under any circumstances

2. If the appliance develops a new or unrelated issue after the repair

3. If the appliance cannot be repaired due to age, pre-existing damage, or discontinued parts

4. If the customer denies recommended repairs after diagnosis

5. If the issue reoccurs due to misuse, improper installation, or lack of maintenance

4. Warranty on Repairs

4.1 Labor Warranty

1. We offer a limited labor warranty on completed repairs.

2. If the same issue returns within the warranty period, we will address it at no additional labor cost.

4.2 Parts Warranty

1. Parts installed by our technicians include a manufacturer or supplier warranty.

2. Warranty terms may vary depending on the part.

5. Refund Request Process

To request a refund, you must:

1. Contact us within 7 days of the service date.

2. Provide your name, service date, invoice number, and reason for the refund request.

3. Allow us time to review the case and respond with an approval or denial.

6. Refund Timeline

1. Approved refunds will be processed within 5–10 business days.

2. Refunds will be issued using the same payment method used at the time of purchase.

7. Changes to This Refund Policy

We may update or revise this Refund Policy at any time. Any updates will be posted on this page with the revised effective date.